In order to ensure the normal progress of customers' business, our company has established a long-term, stable, convenient and effective customer service system, and set up special channels and institutions for business consultation, inquiry, declaration and complaint acceptance. All rights and interests of the customer are guaranteed. Since the establishment of our company, in line with the service concept of bringing more convenience, benefits and happiness for customers, and creating maximum value for customers, we have established a set of customer service management system, which has played a significant role in satisfying customers' pre-sales and after-sales consultation and handling complaints, and has become an important link in the business chain. On the basis of constantly summarizing the past experience, the customer service is gradually changing from passively waiting for customer complaints and mechanically solving customer inquiries to actively undertaking quality fault compensation and exploring and creating business opportunities.
Our work mainly focuses on the following aspects:
(1) Our company has a 7*12 hours direct line service hotline.
(2) Our company conducts extensive publicity of customer service channels through various forms, such as; Web pages, brochures, Tiktok, etc. Ensure that customers in the first time to know my company's latest trends.
(3) Establish a smooth online customer service channel, set up the "Customer service" column, and provide customers with personalized online channels for inquiry, modification and cancellation of customized services;
(4) Our company will reply to customers within 12 hours, and solve customer complaints within 72 hours, to ensure the speed of customer service response;
(5) Our company guarantees that the customer service hotline and customer service number will not be changed at will.
(6) Ensure 100% connection rate of customer service calls.
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